Refund Policy

Refund Policy

Store Name: Brave & Bold
Email: concierge.braveandbold@gmail.com
Address: Brave & Bold Co.
1603 Capitol Ave, Suite 310, Cheyenne, WY 82001, United States

1. Order Cancellation

Orders can only be canceled within 12 hours after purchase. After this period, the order may already be in processing.

2. Returns

We accept returns only for defective, damaged, or incorrect items.

To request a return, contact:
concierge.braveandbold@gmail.com

Include:

• Order number

• Description of the issue

• Photos if applicable

3. Refunds

Refunds are issued after the item is verified.

Refunds may take 5–10 business days to appear depending on your payment provider.

4. Non-Refundable Items

We do not accept returns for:

• Items used or worn

• Incorrect size chosen by customer

• Change of mind

• Delays caused by customs or shipping carriers

5. Late or Missing Refunds

If you have not received a refund, contact your bank first.
Then contact:
concierge.braveandbold@gmail.com

6. Chargebacks

Opening a chargeback without contacting us first may result in account restrictions.